dtgolder

So I've always taken my 2016 2.7 Ecoboost to the dealer for an oil change--figuring they *should* know how to change the oil (i.e. get it up to temp, wait 15+ minutes for the oil to drain completely, open the oil filler cap, crack the oil filter to help drain, drain *all* the oil, replace the filter and o-rings, button up and refill).

BUT - the last 2 times I've had oil changes they've overfilled by at least a quart - that says to me that they probably a) didn't get the oil up to temperature, b) didn't crack the oil filter, or (most likely) just didn't wait to drain all the oil.

This is with TWO different Ford dealers! Decided after this happened to first dealer I'd never go there again, so this pase week went to a SECOND dealer (after I gave up on the first) - and same thing happened!

Here are some photos:

First picture: you can clearly see the oil has been filled WAY PAST the bend in the dipstick



Second picture: as we all know, there's a sticker right next to the dipstick - pretty clear this is overfilled (and pretty hard to miss what the correct oil level is intended to be)



Third picture: this is how much oil I had to pull out of the sump to get the oil level back where it should be (and pretty dirty looking - and yes the pan was clean before I used it)



Fourth picture: shows a new oil drop on the left, oil that was drained from the truck on the right - clearly the oil in the engine is dirtier than expected (so there was definitely old oil that hadn't been drained, or perhaps they just were too lazy to change the filter)--either way, this really isn't clean oil



Fifth picture: Here's how much was drained out - almost half a gallon overfilled!!



SIxth picture: Here's the dipstick after draining that almost half gallon (sorry bad pic, but was into the hash marks a little bit)



Seventh picture: was a little shy of where I wanted it to be, so added in about 10 oz (so only about 1/3 of a quart! Not a lot of oil added)



Eighth picture: Dipstick after the addition of 10 oz - pretty much spot on the top of the hatch marks



So the message to everyone is (surprise) don't trust your Ford dealer to do even the simplest service (an oil change) properly -- check your oil when you get it home. Total incompetence and lack of quality control (the first dealer actually insisted that oil above the bend in the dispstick was normal for the 2.7 !!) - and if they can't do an oil change correctly, do you really trust them to do anything more complicated?

Just amazing that Ford dealers can't even follow simple instructions during an oil change...

Would welcome any thoughts and comments.

16IngotFX4

Preaching to the choir!


How are you checking it? At what temperature are you checking it?
When you add/remove oil, are you checking it again at the proper temperature and same time interval.
You can't add 10oz and say "ahh, that's it" if you aren't verifying the 10oz was cycled/heated/drained back to the pan and checked.

Not trying to sound rude but 99% of the members here assure themselves they can do better than who they paid. Sure, it is possible but also some people do things the way they did in 1974.

js312

If you have auto start/stop it takes a while for all the oil to drain down after turning the engine off. Until then, it'll read low. I let mine sit for around 20 minutes before double-checking it after an oil change.

Most likely, an inexperienced tech checked it immediately without letting all the oil drain into the pan and thought it was low.

Big Ed 1

That oil you took out was just from driving home? That is what my oil looks like before a change.
My oil looks clean on the stick for a long time after I change it. A 1999 engine. 115k on it.
Dealer changed it once, free, I been changing it since new.

Unless you drove 3000 miles home from the dealer? I would question if they even changed it?
Maybe they just changed the filter and added a quart? That oil looked awful dirty.
I dont trust dealers at all.

2008__XL

That’s why I change my own oil. I’ve never had an issue.

MC 5w30 full synthetic, MC filter and changed every 5k.

Stosh21

I do it myself as well. Too inconvenient to go to the dealer and I don't trust them not to mess up. Not to mention I can do it a lot cheaper myself and I know exactly what oil I have and what filter I have.

Russell Shettle

I change my own oil and filter, put in the specified amount, drive it around the block and check the level cold the next day and every two weeks after. Level will usually show halfway between the fill and full mark when cold. Oil expands when hot. Never been to a dealership for anything. I don't know how they do it but counting quart bottles you can't go wrong as long as you're certain about your capacity.

David Jones

Generally the oil change guy is the sharpest mechanic in the place.

I change my own, but if for some reason I couldn’t, I’d take it somewhere I could keep up with the process. That probably beats taking a bunch of pictures while you fix it…….

dougg

look at your bill. how much oil did they charge you for?

1 Alibi 2

I provide the oil & filter, dealer provides the labor & disposal, the only way they could over fill is to add oil to what I gave them.
Just had the G/F's Hyundai done, book calls for 5.07 qts., I gave them 5 qts., I adjust the fill after the engine cools down..
.