Knocking noise from moonroof
01-06-2016, 09:14 PM
#231
Junior Member
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Hey indy001, Lux194, Wingman15, and eli_inc,
I'll enlist the aid of your regional customer service managers for those moonroofs; they'll be pleased to work with you and your dealerships to put a lid on that noise. To get started, please shoot me a PM with your full name, best contact number, VIN, current mileage, and dealership information.
Chad
I'll enlist the aid of your regional customer service managers for those moonroofs; they'll be pleased to work with you and your dealerships to put a lid on that noise. To get started, please shoot me a PM with your full name, best contact number, VIN, current mileage, and dealership information.
Chad
01-07-2016, 05:03 PM
#232
Ford Customer Service
My 2015 Platinum does the same thing and it makes me crazy. The moonroof rattles at low speeds (driving through my neighborhood) and then quiets when on the interstate. It does it worse when fully closed vs. rolled open. I've removed the Jack, under seat items, fastened seat belts and still rattles, but the moonroof is the culprit. Very Frustrating.
An Update
Returned truck this morning still getting water in truck on passenger floor.
Asked if they could Ford to change rug or mat because of the mold smell, adviser told me they could give me a free car wash voucher or sell me a detail service. Told him a car wash won't get rid of the smell.
Also complained about the sunroof noise that the Tech could not hear first time, had Tech ride with me today and it made the sound within 60 feet of leaving garage. Tech acknowledged noise and said they have to contact engineering. Tech also told me he cleaned sunroof drain when I brought it in the first time and was surprised to hear that was still a problem with water on floor. The issue is when I picked up truck the first time adviser told me they reconnected the sunroof drain. They can't even get their stories straight.
I will post update when I get it back
Returned truck this morning still getting water in truck on passenger floor.
Asked if they could Ford to change rug or mat because of the mold smell, adviser told me they could give me a free car wash voucher or sell me a detail service. Told him a car wash won't get rid of the smell.
Also complained about the sunroof noise that the Tech could not hear first time, had Tech ride with me today and it made the sound within 60 feet of leaving garage. Tech acknowledged noise and said they have to contact engineering. Tech also told me he cleaned sunroof drain when I brought it in the first time and was surprised to hear that was still a problem with water on floor. The issue is when I picked up truck the first time adviser told me they reconnected the sunroof drain. They can't even get their stories straight.
I will post update when I get it back
Is the knock a dull knock? I keep having a knock on passenger side and cannot for the life of me figure it out. I hate the noise, driving me insane. Also found an odd paint issue between passenger front quarter panel and passenger front door. Will be taking truck in to have it checked out. 9100 miles on truck.
Mine is still knocking away the dealership is coming get mine this week. I do notice when it is real cold outside it doesnt knock. The noise has gotten to were it sounds like it is coming from every side of the front panel. I am almost thinking about trading mine in.
I recommend taking your rig to the dealership at your earliest opportunity if you haven't already done so. Shoot me a PM with your full name, best contact number, VIN, current mileage, and dealership information; I'll get your regional customer service manager to help with that knocking.
Has anyone actually had the dealer repair theirs yet? I'm not interested in being a learning opportunity for them. Which usually means 4-5 trips with nothing that resolves it done. Mine has gone from a knock to a triple knock in the last 1,000 miles. Now at 5,500miles. Any TSBs yet?
I have a Platinum that was purchased in Feb 15. Same issue with the sunroof. Had it in for service yesterday and took the technician for a ride. He acknowledged the noise and said there are no adjustments. They ran TSB's and SSM's and nothing related at this time. I guess Ford is ignoring this issue! The dealership let me drive a new 16 with the same sunroof for the day. This truck was tight as a drum with no rattle at all. Obviously Ford has fixed the issue going forward and left us out to dry. I will follow this forum looking for an answer. I'm not willing to be the test customer.
I picked up my 2015 Lariat three weeks ago, I love it. I've got 1300 miles on it and this afternoon the moonroof started to rattle. I opened it up and closed it and it seemed to go away for about 50 miles when it returned. I fixed it temporary by turning the radio up. I'm probably be talking it in soon to have it checked out. Until then, I'll keep an eye on this thread to see an official fix ever surfaces.
-jeffrey
-jeffrey
Give me a shout when you'd like to take your truck to the dealer, or when you'd like to return to the dealer, for that moonroof. I'll enlist some aid on this end of things.
Had my roof "fixed" around thanksgiving. It didn't rattle when I drove home from the dealer. Next morning go out vent my roof and it catches on the fixed panel, now it rattles worse then before. To top it off they didn't put something back correctly in the shade cover because when that's open now it rattles more then the roof does. Also before they replaced the fix panel I never had water inside, now after a hard rain I can hear the water running in the channels. Haven't notice a wet headliner yet though. So my fix made it worse, been calling the dealer and the ford customer service rep and leaving emails and nobody will call me back. My vehicle already qualifies for lemon law in VA since it's been in the shop for close to 40 days since May. Super pissed about the whole ordeal, CHAD of FORDSERVICE, please pm me at your convenience so that I can get some info on who to call since my representative at ford won't call me back or email me back.
Please PM your VIN or case number; I'll request your CSM reach out at their earliest opportunity.
sorry for slow reply. The dealership had my truck for 2 days. have had it back a couple of weeks now. the service team said they removed roof and re-installed. the rattle is still there but very faint until a bump or truck flexes on a slow turn. ill let you know if it gets worse. now vent only goes up 1 inch. not a big deal if rattle stops. now rear window needs to be replaced as center section defroster does not work. center panel is on back order from ford. dealers service team is working hard for me. ill keep everyone updated.
01-07-2016, 08:40 PM
#233
Senior Member
Moonroof still knocking after two visits to my Dealer (4 days in the shop, in total)
Hey gang,
I recommend taking your rig to the dealership at your earliest opportunity if you haven't already done so. Shoot me a PM with your full name, best contact number, VIN, current mileage, and dealership information; I'll get your regional customer service manager to help with that knocking.
Hi Back-n-Platinum, JLG80, and jhicken,
Give me a shout when you'd like to take your truck to the dealer, or when you'd like to return to the dealer, for that moonroof. I'll enlist some aid on this end of things.
I'm pleased to hear this, Steve Barnard. Let me know if that noise returns; you know where to find me.
Hi tsdahc,
Please PM your VIN or case number; I'll request your CSM reach out at their earliest opportunity.
No worries, indy001. Let me know if I can request some assistance from your regional customer service manager. I just need a PM with your full name, best contact number, VIN, current mileage, and dealership information to get started.
I recommend taking your rig to the dealership at your earliest opportunity if you haven't already done so. Shoot me a PM with your full name, best contact number, VIN, current mileage, and dealership information; I'll get your regional customer service manager to help with that knocking.
Hi Back-n-Platinum, JLG80, and jhicken,
Give me a shout when you'd like to take your truck to the dealer, or when you'd like to return to the dealer, for that moonroof. I'll enlist some aid on this end of things.
I'm pleased to hear this, Steve Barnard. Let me know if that noise returns; you know where to find me.
Hi tsdahc,
Please PM your VIN or case number; I'll request your CSM reach out at their earliest opportunity.
No worries, indy001. Let me know if I can request some assistance from your regional customer service manager. I just need a PM with your full name, best contact number, VIN, current mileage, and dealership information to get started.
The following 2 users liked this post by TeamTee:
hykenhyken (01-07-2016),
lllmojo (01-09-2016)
01-07-2016, 08:43 PM
#234
Member
[QUOTE=TeamTee;4496020]Dear Ford Service, what's the point in asking owners to visit their dealers, when there is not a validated fix for this problem. My KR didn't start knocking until 8,500 miles, so in my mind even owners who think theirs are fixed, will need to complete a further 8,500 to convince me. Especially as my Dealer is advising, not to keep tearing my vehicle apart without a known solution being made available from Ford Engineering.[/
Last edited by Steve Barnard; 01-07-2016 at 10:44 PM.
01-07-2016, 10:42 PM
#235
Glad to hear it is still quiet. Do you know if anyone on this forum was actually able to get repair information on your truck from Frank? I spoke to him immediately after you posted his name but he wasn't real cooperative. I was unable to determine exactly what they did. If anyone actually got some info please post it. I've now had mine in 5 times and it still knocks. My dealer is also of the mindset that continued experimentation isn't the right approach and they're waiting for anything from Ford Engineering. Not sure it's coming.
01-08-2016, 12:22 PM
#236
Beer Gut Extraordinaire
Parts are on order for mine, my dealer is confident they have found a fix. Not exactly sure what parts they're putting into it but I will report back after the work is done!
01-08-2016, 12:48 PM
#237
HCFX2013, that would be very appreciated. Do you know if they discovered this solution through conversations with Ford Engineering or through their own experimentation? (I realize it hasn't been completed nor tested yet). My dealer here in Virginia installed a new rear fixed glass panel thinking the factory seal was allowing the original panel to "knock" on the roof. They did a nice job but the noise is the same. We are on hold until Ford steps up with a solution.
01-08-2016, 12:57 PM
#238
Junior Member
The fix mentioned about in the earlier posts was replacement of the track. So i was told in a PM.
I've had my truck too two different dealers a total of three times. No fix in sight at this time. I'll spare you all the recap of my previous posts, but on my last visit the dealer simply said he didn't wanna tear it apart and all that without a fix from ford. I mentioned the track possibility, and the glass panels shifting or misaligned etc. The knocking doesn't do it when it's cold, so that's just great as its been in the 20's. Luckily they heard it on my last visit. He did show me various tech bulletins back and forth from ford techs in the field discussing this ongoing issue. He told me to keep checking back with him to see if ford engineers have a solid solution down the road. He ended by saying ford will only pay to fix this once. I found that last part odd. What kinda business model is this. So if the roof develops further issues I'm out of luck?
My issue was assigned a case number with a regional rep from the service rep on this board. But with no fix in sight don't expect much from the dealer Except a stab in the dark trial and error process. I agree that it may seem odd the service rep on here is pushing us to see our dealers when there is no fix....... With that in mind it may be a numbers game, that if enough of us are reporting this - than possibly someone somewhere at Ford will take this seriously and work towards a resolution.
I am disgusted with this whole thing and embarrassed to have such a rickety vehicle I'm making monthly payments on. Between the moonroof and doors and dash noises- it's not right.
I've had my truck too two different dealers a total of three times. No fix in sight at this time. I'll spare you all the recap of my previous posts, but on my last visit the dealer simply said he didn't wanna tear it apart and all that without a fix from ford. I mentioned the track possibility, and the glass panels shifting or misaligned etc. The knocking doesn't do it when it's cold, so that's just great as its been in the 20's. Luckily they heard it on my last visit. He did show me various tech bulletins back and forth from ford techs in the field discussing this ongoing issue. He told me to keep checking back with him to see if ford engineers have a solid solution down the road. He ended by saying ford will only pay to fix this once. I found that last part odd. What kinda business model is this. So if the roof develops further issues I'm out of luck?
My issue was assigned a case number with a regional rep from the service rep on this board. But with no fix in sight don't expect much from the dealer Except a stab in the dark trial and error process. I agree that it may seem odd the service rep on here is pushing us to see our dealers when there is no fix....... With that in mind it may be a numbers game, that if enough of us are reporting this - than possibly someone somewhere at Ford will take this seriously and work towards a resolution.
I am disgusted with this whole thing and embarrassed to have such a rickety vehicle I'm making monthly payments on. Between the moonroof and doors and dash noises- it's not right.
01-08-2016, 01:13 PM
#239
The fix mentioned about in the earlier posts was replacement of the track. So i was told in a PM.
I've had my truck too two different dealers a total of three times. No fix in sight at this time. I'll spare you all the recap of my previous posts, but on my last visit the dealer simply said he didn't wanna tear it apart and all that without a fix from ford. I mentioned the track possibility, and the glass panels shifting or misaligned etc. The knocking doesn't do it when it's cold, so that's just great as its been in the 20's. Luckily they heard it on my last visit. He did show me various tech bulletins back and forth from ford techs in the field discussing this ongoing issue. He told me to keep checking back with him to see if ford engineers have a solid solution down the road. He ended by saying ford will only pay to fix this once. I found that last part odd. What kinda business model is this. So if the roof develops further issues I'm out of luck?
My issue was assigned a case number with a regional rep from the service rep on this board. But with no fix in sight don't expect much from the dealer Except a stab in the dark trial and error process. I agree that it may seem odd the service rep on here is pushing us to see our dealers when there is no fix....... With that in mind it may be a numbers game, that if enough of us are reporting this - than possibly someone somewhere at Ford will take this seriously and work towards a resolution.
I am disgusted with this whole thing and embarrassed to have such a rickety vehicle I'm making monthly payments on. Between the moonroof and doors and dash noises- it's not right.
I've had my truck too two different dealers a total of three times. No fix in sight at this time. I'll spare you all the recap of my previous posts, but on my last visit the dealer simply said he didn't wanna tear it apart and all that without a fix from ford. I mentioned the track possibility, and the glass panels shifting or misaligned etc. The knocking doesn't do it when it's cold, so that's just great as its been in the 20's. Luckily they heard it on my last visit. He did show me various tech bulletins back and forth from ford techs in the field discussing this ongoing issue. He told me to keep checking back with him to see if ford engineers have a solid solution down the road. He ended by saying ford will only pay to fix this once. I found that last part odd. What kinda business model is this. So if the roof develops further issues I'm out of luck?
My issue was assigned a case number with a regional rep from the service rep on this board. But with no fix in sight don't expect much from the dealer Except a stab in the dark trial and error process. I agree that it may seem odd the service rep on here is pushing us to see our dealers when there is no fix....... With that in mind it may be a numbers game, that if enough of us are reporting this - than possibly someone somewhere at Ford will take this seriously and work towards a resolution.
I am disgusted with this whole thing and embarrassed to have such a rickety vehicle I'm making monthly payments on. Between the moonroof and doors and dash noises- it's not right.
The following users liked this post:
TeamTee (01-08-2016)
01-08-2016, 03:18 PM
#240
Senior Member
Thanks VTHokie ... that's a perfect summary of the unfortunate situation we find ourselves in, through no fault of our own. Also I think most of the Dealers are being far more responsible than Ford, by not wanting to keep tearing vehicles apart without a validated solution being available. Certainly mine after two attempts at fixing my vehicle, are recommending waiting for Ford, before trying again and risking introducing quality fit and function issues with the headliner and retractable curtain ... I concur with this approach.